Compare
Editorial comparison for operators. Ratings are sample data unless verified.
| Attribute | Kustomer | Crisp |
|---|---|---|
| Type | tool | tool |
| Summary | Kustomer is an omnichannel support CRM that unifies customer conversations across email, chat, social, and messaging into a single inbox for support teams. | Crisp chat combines live chat, shared inbox, and team messaging for startup support teams. Handle customer conversations across channels in one unified interface. |
| Pricing | custom · See vendor site — sample data | freemium · See vendor site — sample data |
| Free trial | Yes | Yes |
| API | Yes | Yes |
| Open source | No | No |
| Editor rating | — | — |
| Categories | Customer Support, CRM | Customer Support, Communication, Team Collaboration |
| Key features | Unified omnichannel inbox for email, chat, SMS, social media, and messaging apps · Customer 360 view with conversation history, order data, and custom attributes · Visual workflow builder for ticket routing, automation, and escalation (verify current UI on vendor site) · Native integrations with Shopify, Salesforce, Slack, and 100+ platforms (verify integration list) · Real-time agent collaboration and internal notes | Shared inbox combining live chat, email, and social messaging · Real-time chat widget with custom branding and pre-chat forms · Team collaboration with internal notes and conversation assignment · Mobile apps for iOS and Android (verify current feature parity on vendor site) · Basic chatbot and automation (verify current AI capabilities) |
| Actions |
Select up to 4 items
Pick at least two tools or software products to compare.