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Editorial comparison for operators. Ratings are sample data unless verified.
This comparison puts Crisp and Gorgias side by side for operators evaluating them in 2026 — pricing model, free access, API availability, and editorial fit. Both compete in Customer Support, so the decision usually comes down to pricing model, integrations, and how each fits an existing workflow. Treat ratings and pricing as directional and confirm current details on each vendor's site before committing.
| Attribute | Crisp | Gorgias |
|---|---|---|
| Type | tool | tool |
| Summary | Crisp chat combines live chat, shared inbox, and team messaging for startup support teams. Handle customer conversations across channels in one unified interface. | Gorgias is a unified helpdesk for ecommerce brands, consolidating customer support across email, chat, social, and SMS. Built for Shopify operators managing high-volume support. |
| Pricing | freemium · See vendor site — sample data | paid · See vendor site — sample data |
| Free trial | Yes | Yes |
| API | Yes | Yes |
| Open source | No | No |
| Editor rating | — | — |
| Categories | Customer Support, Communication, Team Collaboration | Customer Support, Helpdesk, Ecommerce Operations |
| Key features | Shared inbox combining live chat, email, and social messaging · Real-time chat widget with custom branding and pre-chat forms · Team collaboration with internal notes and conversation assignment · Mobile apps for iOS and Android (verify current feature parity on vendor site) · Basic chatbot and automation (verify current AI capabilities) | Unified inbox consolidating email, live chat, SMS, Facebook, Instagram, TikTok, and messaging apps · Native Shopify integration displaying order history, product details, and customer data in support tickets · Automation rules, canned responses, and macros for handling repetitive inquiries · Team collaboration tools including ticket assignment, internal notes, and priority queuing · Reporting dashboards tracking response time, resolution rate, customer satisfaction, and team performance (verify current metrics on vendor site) |
| Actions |
Crisp: Crisp chat combines live chat, shared inbox, and team messaging for startup support teams. Handle customer conversations across channels in one unified interface. Pricing: freemium (from See vendor site — sample data). Gorgias: Gorgias is a unified helpdesk for ecommerce brands, consolidating customer support across email, chat, social, and SMS. Built for Shopify operators managing high-volume support. Pricing: paid (from See vendor site — sample data). Both are covered editorially on OperatorRadar; verify current features on the vendor sites.
Crisp and Gorgias list free access (trial or free plan). Check each vendor for current limits.
Crisp is the most budget-friendly entry point — it offers a free plan to start.
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