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Editorial comparison for operators. Ratings are sample data unless verified.
This comparison puts Crisp and Gorgias side by side for operators evaluating them in 2026 — pricing model, free access, API availability, and editorial fit. Both compete in Customer Support, so the decision usually comes down to pricing model, integrations, and how each fits an existing workflow. Treat ratings and pricing as directional and confirm current details on each vendor's site before committing.
| Attribute | Crisp | Gorgias |
|---|---|---|
| Type | tool | tool |
| Summary | One inbox for all customer conversations. Crisp unifies live chat, email, and social so your support team stops context-switching and starts shipping answers. | One inbox for all customer noise. Gorgias routes email, chat, social, and SMS support into a single feed—built for Shopify operators who can't afford to miss a message. |
| Pricing | freemium · See vendor site | paid · See vendor site |
| Free trial | Yes | Yes |
| API | Yes | Yes |
| Open source | No | No |
| Editor rating | — | — |
| Categories | Customer Support, Communication, Team Collaboration | Customer Support, Helpdesk, Ecommerce Operations |
| Key features | Unified inbox for live chat, email, SMS, and social messaging (Facebook, Instagram, Twitter) · Real-time chat widget customizable to match your brand · Team assignment and conversation routing to prevent message loss · Internal notes and collaboration without exposing team chat to customers · Mobile app for responding to conversations on the go | Multi-channel inbox: Email, live chat, Facebook, Instagram, TikTok, SMS, and messaging apps in one feed · Shopify integration: Order history, customer data, and product details surface automatically in ticket view · Rule-based automation: Trigger canned responses, ticket routing, and actions based on order status, customer segment, or message content · Agent routing: Assign tickets by skill, availability, or customer tier to improve first-contact resolution · Performance tracking: Response time, resolution rate, CSAT, and agent productivity dashboards |
| Actions |
Crisp: One inbox for all customer conversations. Crisp unifies live chat, email, and social so your support team stops context-switching and starts shipping answers. Pricing: freemium (from See vendor site). Gorgias: One inbox for all customer noise. Gorgias routes email, chat, social, and SMS support into a single feed—built for Shopify operators who can't afford to miss a message. Pricing: paid (from See vendor site). Both are covered editorially on OperatorRadar; verify current features on the vendor sites.
Crisp and Gorgias list free access (trial or free plan). Check each vendor for current limits.
Crisp is the most budget-friendly entry point — it offers a free plan to start.
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