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Editorial comparison for operators. Ratings are sample data unless verified.
| Attribute | Front | Crisp |
|---|---|---|
| Type | tool | tool |
| Summary | Front app consolidates email, chat, and messaging into a shared inbox for support and success teams to collaborate on customer communication without context switching. | Crisp chat combines live chat, shared inbox, and team messaging for startup support teams. Handle customer conversations across channels in one unified interface. |
| Pricing | freemium · See vendor site — sample data | freemium · See vendor site — sample data |
| Free trial | Yes | Yes |
| API | Yes | Yes |
| Open source | No | No |
| Editor rating | — | — |
| Categories | Customer Support, Team Collaboration, Communication Management | Customer Support, Communication, Team Collaboration |
| Key features | Shared inbox aggregating email, SMS, chat, social media, and messaging apps into one interface · Message assignment, tagging, and conversation tracking with full history and customer context · Automation rules for message routing, auto-reply templates, and workflow triggers (verify current capabilities on vendor site) · Team collaboration via comments, @mentions, and conversation hand-offs without leaving the platform · Reporting dashboard showing first response time, resolution time, and team workload metrics | Shared inbox combining live chat, email, and social messaging · Real-time chat widget with custom branding and pre-chat forms · Team collaboration with internal notes and conversation assignment · Mobile apps for iOS and Android (verify current feature parity on vendor site) · Basic chatbot and automation (verify current AI capabilities) |
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