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Editorial comparison for operators. Ratings are sample data unless verified.
This comparison puts Crisp and Missive side by side for operators evaluating them in 2026 — pricing model, free access, API availability, and editorial fit. Both compete in Customer Support, so the decision usually comes down to pricing model, integrations, and how each fits an existing workflow. Treat ratings and pricing as directional and confirm current details on each vendor's site before committing.
| Attribute | Crisp | Missive |
|---|---|---|
| Type | tool | tool |
| Summary | Crisp chat combines live chat, shared inbox, and team messaging for startup support teams. Handle customer conversations across channels in one unified interface. | Missive is a shared inbox platform that consolidates email, chat, and collaboration tools for support and operations teams to manage customer conversations from one interface. |
| Pricing | freemium · See vendor site — sample data | freemium · See vendor site — sample data |
| Free trial | Yes | Yes |
| API | Yes | Yes |
| Open source | No | No |
| Editor rating | — | — |
| Categories | Customer Support, Communication, Team Collaboration | Customer Support, Team Collaboration, Communication |
| Key features | Shared inbox combining live chat, email, and social messaging · Real-time chat widget with custom branding and pre-chat forms · Team collaboration with internal notes and conversation assignment · Mobile apps for iOS and Android (verify current feature parity on vendor site) · Basic chatbot and automation (verify current AI capabilities) | Shared inbox with conversation assignment and internal notes · Built-in team chat for real-time collaboration without leaving the platform · Multi-channel support: email, live chat widget, SMS, and social integration (verify current channels on vendor site) · Automation rules for routing, assignment, and template responses · Mobile apps for iOS and Android |
| Actions |
Crisp: Crisp chat combines live chat, shared inbox, and team messaging for startup support teams. Handle customer conversations across channels in one unified interface. Pricing: freemium (from See vendor site — sample data). Missive: Missive is a shared inbox platform that consolidates email, chat, and collaboration tools for support and operations teams to manage customer conversations from one interface. Pricing: freemium (from See vendor site — sample data). Both are covered editorially on OperatorRadar; verify current features on the vendor sites.
Crisp and Missive list free access (trial or free plan). Check each vendor for current limits.
Crisp is the most budget-friendly entry point — it offers a free plan to start.
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