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Editorial comparison for operators. Ratings are sample data unless verified.
| Attribute | Crisp | Intercom |
|---|---|---|
| Type | tool | tool |
| Summary | Crisp chat combines live chat, shared inbox, and team messaging for startup support teams. Handle customer conversations across channels in one unified interface. | Customer messaging and support platform with AI assistance options. [Editorial sample] |
| Pricing | freemium · See vendor site — sample data | paid · See vendor site — sample data |
| Free trial | Yes | Yes |
| API | Yes | Yes |
| Open source | No | No |
| Editor rating | — | 3.8/5 |
| Categories | Customer Support, Communication, Team Collaboration | ai-tools, customer-support, sales |
| Key features | Shared inbox combining live chat, email, and social messaging · Real-time chat widget with custom branding and pre-chat forms · Team collaboration with internal notes and conversation assignment · Mobile apps for iOS and Android (verify current feature parity on vendor site) · Basic chatbot and automation (verify current AI capabilities) | Messenger + inbox — sample description · AI agent / Fin-style features — needs review on vendor site |
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